S3 – Secure, Sales, Service. (Repairs made easy)
S3 (Secure, Sales, Service) is a one-stop platform designed to simplify home appliance repair and maintenance. Users can instantly connect with verified technicians, track service progress in real-time, and pay securely — all within a few taps. The system also helps local service providers boost their sales visibility and manage jobs efficiently through a transparent, digital workflow.
Problem
In traditional repair services, customers often face:
Delays and unverified technicians
Lack of clear communication and pricing
No follow-up or service assurance
Technicians, on the other hand, struggle with manual booking management and inconsistent customer flow.
Goal
To build a secure and smart platform that connects customers and technicians seamlessly — delivering trusted repair services, sales opportunities, and consistent support in one ecosystem.
Research Insights
7 in 10 users prefer to hire only verified technicians with reviews.
Trust and reliability are major decision factors.
Users wanted after-service guarantees and real-time updates.
Key Features
For Customers
📱 Instant Booking: Schedule appliance repairs anytime, anywhere.
🧾 Transparent Service: See technician profiles, service costs, and ETA upfront.
🔒 Secure Payments: Pay after service completion through the app.
🔄 Real-Time Tracking: Track your technician’s live location.
🛠️ 30-Day Guarantee: Confidence in every completed service.
For Technicians
🧍 Verified Identity: Background checks and rating systems for trust.
📊 Digital Dashboard: Manage bookings, track earnings, and receive customer feedback.
Outcome
The S3 design ensures service made simple — connecting reliability with speed.
It not only transforms the appliance repair experience but also strengthens trust and digital reach for local technicians.
Impact
Reduced average booking time by 40%
Improved customer trust via verified technician profiles
Enabled 60% more repeat service requests within the first 3 months
